Excellence in Client Service/Retail Sales Training – April 26-28, 2011

» Register online (registration to come)

NCBS and Barret Graduate School of Banking offer your associates a chance to develop their behaviors to lead service and sales activities that build long-term relationships, exceed clients' expectations and encourage the retention and expansion of clients. This class is limited to 16 participants to ensure time for small group activities and best practices discussions.

Topics include:

• Understanding Client Expectations
• Developing Clients for Life
• Providing VIP Service
• Professional Image
• The Needs-Based Sales Model
• Using Triggers to Recognize Need
• Features and Benefits
• Gaining Client Acceptance
• Communicating for Positive Effect
• Prospecting
• Service Recovery
• Marketing

Audience:Presidents, Area Managers, Branch Managers, Head Tellers or anyone in a leadership role responsible for creating, enhancing or maintaining a client focused culture.

Location: All sessions will be held at Christian Brothers University, Memphis, TN.

Cost: The registration for all three days is $695 and includes continental breakfast, lunch, snacks and study materials.

Housing: A block of rooms will be available at a discounted rate at the Holiday Inn, located on Central Avenue, a short drive from CBU. The phone number to book a room is 901-678-8200. To ensure the discounted rate, give the booking agent the event name Barret School of Banking.

Instructor: The course will be facilitated by Keith Cotham, NCBS training manager.

 » Information sheet (PDF)